Jannani Milk & Milk Products
Refund Policy
Cancellations And Refunds
You can change or cancel an item or the entire order before 11:00 pm the previous day. In order to cancel a part of, or the entire order,
please contact us on +91-7506925435 between 07:00 am and 07:00 pm and quote your name and changes. Alternately, you may make changes in
your order through the mobile / web app. We'll try to accommodate your request as best as we can.
Conditions For Refund
Milk Unfit for Consumption
Our milk has no preservatives or additives. Maintaining optimum temperature, hence, is key to keeping the milk fresh and fit to be consumed.
However if the cold chain inadvertently breaks at our end, causing the milk to turn sour on the day of delivery, you can request a refund for the said lot.
Refund is initiated once we collect the soured milk bottle/pack from you.
Incorrect Delivery
A delivery will only be considered incorrect at our end if you have informed us in advance. If you receive a delivery despite of this, you are
eligible for a refund. Refusing delivery without prior information does not qualify for refund.
Refusal / Late cancellation
Charges will still be applicable in case intimation for cancellation is made after 11:00 pm, and also on refusal to take the delivery in the morning.
Missed Delivery
If, on any given day, your milk delivery has been missed, please inform us before 12:00 am on the same day so that we can resolve it immediately and ensure smooth delivery of your milk.
Please note that we will be unable to take into consideration any complaint after that so we urge you to let us know before 12:00 am.